• HCAHPS Score — Focus From Day One

    Do you understand what HCAHPS scores are and why they are important to your job? Or do you only know that your supervisor brings the scores to staff meetings and yells at you to improve?! Your HCAHPS Score should be a focus from day one of your employment, but you need to know why. Google Images The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a sophisticated and nationally standardized patient satisfaction survey which bench marked against hospitals all over the country and is publicly reported . This means a patient who is looking to find the very best option for his or a loved one’s care is…